Questions Regarding goEcheck:

How does goEcheck work?
If you are using the Total Package your customer will be given two options to pay for your product or service, credit card or check. If they choose to use check, a check will appear with your DBA as the payee and the total amount due already filled in. All your customer has to do is provide his name, account number and transit/routing number and submit the order.

Why should I add goEcheck to my internet store?
Any process that makes it easier for your customer to place an order is a plus for your internet business. To be able to accept checks with the same ease and security as a credit card, gives you an added edge 99% of your competitors do not offer.

How do I know that goEcheck has been added to my internet store?
You will receive an e-mail from us with your goEcheck usernames and passwords and links for other important information.

Is accepting checks online legal?
Of course, Under the Uniform Commercial Code, Title 3, it is legal and acceptable for an individual (your customer) to authorize you to endorse a check on their behalf. Therefore, the customer's signature on the endorsement line is not necessary. Additionally, there are new rules from NACHA and the Federal Reserve pertaining to Internet check transaction, which become effective in March 2001. GoEcheck's Internet check product ALREADY meets these new regulations and requirements.

How do I sign up for goEcheck?
You can indicate goEcheck on your online application, mention it to your sales rep, e-mail us, or call us. Once we get your application, we will e-mail you the forms you need to sign and fax back to us.

Can I use goEcheck alone without applying for a merchant account?
No, the approval process for goEcheck is conditional on your approval for a merchant account.

How is the money deposited into my account?
Just as with credit card transactions, checks are electronically processed into your checking account utilizing the ACH network (this is a completely paperless payment system) .

When do I receive my money?
Funds are automatically deposited into your account within 4 business days if you have a goEmerchantbank.com Checking Account, otherwise, funds are received in 8 business days.

How am I notified of transactions?
You are informed in the same way as if your customer used a credit card, you will receive a receipt via e-mail for every transaction. Your customer will receive a receipt as well.

How am I billed?
You checking account will be automatically debited the 1st of each month for the monthly subscription fee. Transaction fees are deducted at the time of transaction.

Does goEcheck guarantee that the check won't bounce?
No, Funds within the account are not verified or guaranteed. GoEcheck is just like a regular check; there is the possibility the check is NSF. GoEcheck's will have the funds transferred within 4 days and we recommend not shipping the order until that time.

Can I accept international checks?
No. Check must be U.S. dollars and drawn on US bank.

Can I accept ATM/debit cards?
No.

Can I accept travelers checks/money orders?
No.

Can I input the information for my customer?
Yes, this is a perfectly acceptable method of processing such sales.

Does goEcheck allow me to do recurring ACH's?
Yes, goEcheck provides Recurring ACH at no extra charge. Recurring ACH provides the ease and convenience of automatic billing for services rendered on a regularly scheduled basis ranging from daily to annual payments. With a one-time set up of a customer, the billing nightmares become a breeze. Through recurring ACH the billing will occur regularly until you choose to cancel the billing schedule. The funds move from your customer's account into your account within a 3-day time frame.